Shipping & Delivery Policy
Processing Your Order
Every MUNKUS garment is carefully prepared and packaged from our Johannesburg studio. We appreciate your patience as we ensure each piece arrives safely and beautifully.
In-stock items
Orders are processed and dispatched within 3-7 business days.
Made-to-order and pre-order items
– Production times vary by garment and will be indicated on the product page.
– Estimated production timelines are provided as a guide and may occasionally vary due to fabric sourcing, production schedules, or demand.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
South African Delivery
We currently ship nationwide across South Africa.
A flat shipping fee of R150 applies to all South African orders.
Estimated Delivery Times
– Major cities: 3 business days
– Outlying areas: 5-7 business days
Delivery timelines are estimates and may vary during collection launches, promotional periods, public holidays, adverse weather conditions, or unforeseen courier delays.
International Shipping
We offer international shipping upon request.
For international orders, please contact info@munkus.co.za for a shipping quotation.
Estimated international delivery times range from 7–14 business days, depending on the destination and courier service selected.
Shipping costs vary according to destination, parcel size, and shipping method.
Please note that customs duties, taxes, import fees, and any additional charges imposed by the destination country are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
All shipments include a unique order number and tracking number which can be used to monitor the progress of your delivery.
Delivery Addresses
Please ensure that all shipping information is accurate when placing your order.
MUNKUS cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect information supplied by the customer.
If a parcel is returned due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.
Payment
WHAT METHODS OF PAYMENT ARE ACCEPTED?
We offer various payment options through our payment provider, PayFast. You can checkout using VISA, MASTERCARD, PAYFAST INSTANT EFT, MOBICRED and MASTERPASS.
Please note that there are strictly no additional fees charged onto you for using PayFast.
CAN I PLACE AN ORDER AND PAY ONLY ON DELIVERY?
Unfortunately not. All orders must be placed and paid for online before they can be processed and delivered.
IS MY PAYMENT SECURE?
Yes, payments are 100% secure. Transactions are secured by our payment partner, PayFast. PayFast uses Extended Validation SSL with 2048-bit encryption. 3D Secure is an extra layer of security in using your credit card for online transactions. For more information on security, you can visit the PayFast website.
WILL MY CARD DETAILS BE RETAINED?
We do not retain or store any card details on our website. Your card details are entered directly into the secure servers of PayFast.
HOW DO I GET AN INVOICE FOR MY ORDER?
Once you have placed and paid for your order, you will receive an email with your invoice attached.
HAVE YOU RECEIVED MY PAYMENT?
You will be notified via email as soon as we receive and process your payment.
Privacy
PROTECTION OF PERSONAL DATA?
We collect only the information we need to process your order. We treat your private information with the utmost confidentiality and never disclose it to any third parties.
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To stop receiving newsletter, you can click the unsubscribe button on your latest email containing our newsletter.
PRODUCTS
WHAT HAPPENS IF A PRODUCT IS SOLD OUT?
Depending on the success of a style, we will try to restock as soon as possible. Generally, items that are out of stock will be removed from our website.
Once you have completed the checkout process and established an account with MUNKUS all your orders can be tracked online via your account. You will be provided with shipping information regarding all your orders and the status of each shipment.
All shipments include a unique order number and a tracking number which can be used to track your shipment online. Shipping of orders will only take place on receipt of proof of payment. If applicable, shipping cost is payable by the customer.
You will be updated on the status of each shipment via email using the email address stipulated on your account with MUNKUS. If you have any questions regarding your shipment, please send an email to info@munkus.co.za